Refund Policy
Introduction
At Pro Web Development, we are committed to providing exceptional services and innovative solutions that cater to the unique needs of our clients. We understand the importance of customer satisfaction and strive to exceed expectations in every project we undertake. However, in the rare event that you are not satisfied with our services, we have established a comprehensive refund policy to ensure a fair and transparent process. This policy outlines the eligibility criteria, refund process, and conditions under which refunds will be granted. Please read the following refund policy carefully before making a purchase.
Scope of the Policy
This refund policy applies to all services provided by Pro Web Development, including but not limited to:
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Website development and design
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Custom software development
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E-commerce solutions
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BPO services
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Digital marketing
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Mobile app development
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Designing (graphic design, UI/UX design)
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Marketing (branding, advertising, content marketing)
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Animation (explainer videos, product demos, promotional videos)
Eligibility for Refund
To be eligible for a refund, clients must meet the following criteria:
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The service purchased must have a demonstrable deficiency, malfunction, or not meet the specifications as agreed upon in the initial project proposal or contract.
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The client must report the issue within 15 days of placing the order.
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The client must provide proof of purchase, such as an order confirmation email or invoice.
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The client must allow Pro Web Development a reasonable opportunity to rectify the issue or provide an alternative solution before requesting a refund.
Non-refundable Services
Some services are non-refundable, such as:
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Customized products or services that were tailored to the client's specific requirements and have been completed according to the agreed-upon scope.
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Digital products or content, such as software, e-books, or downloadable resources.
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Subscription-based services after the initial trial period (if applicable).
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Services that have been delivered in full and meet the specifications agreed upon in the initial project proposal or contract.
Refund Process
To initiate a refund, clients must follow the steps below:
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Contact our customer support team via email at refund@prowebdevelopment.co. Please provide your order number, details of the issue, and any supporting documentation (such as screenshots, error messages, or project deliverables) that can help us assess your refund request.
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Our customer support team will review your request and, if necessary, escalate it to the relevant department for further evaluation.
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If your refund request is approved, we will process the refund to your original payment method within 10 business days.
Partial Refunds
In some cases, Pro Web Development may issue a partial refund if:
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The service has been partially delivered or consumed.
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The client has requested changes to the project scope or specifications after the work has commenced.
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Any other circumstances where a full refund is not deemed appropriate, such as when significant resources or time have already been invested in the project.
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The amount of the partial refund will be determined on a case-by-case basis, considering factors such as the progress made on the project, resources expended, and the extent to which the service has been consumed.
Cancellation of Services
If a client wishes to cancel a subscription-based service or an ongoing project, they must contact our customer support team as soon as possible. Cancellation fees or partial refunds may apply, depending on the terms of the specific service agreement and the progress made on the project. Clients should review their service agreement for more.
Changes to this Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on our website with a new effective date.
Contact Us
If you have any questions or concerns about this Refund Policy or our practices, please contact us at connect@prowebdevelopment.co.